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Patient Services Representative - Hematology Oncology
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-85703646

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Health First

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  Job posted:   Sun Mar 11, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Patient Services Representative - Hematology Oncology
To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.
*Primary Accountabilities*
* Demonstrates knowledge of and supports the organizations mission, vision and value statement.
* Completes work within authorized time to ensure compliance with department standards.
* Maintains established benchmarks as related to assigned tasks and shows continual growth and improvement in benchmarks.
* Pre-registers, pre-certifies and schedules patients accurately and in a timely manner.
* Processes and maintains all schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner. Communicates schedule changes as needed.
* Assembles charts accurately; verifies correct patient name, orders applicable records, verifies charge information is on chart.
* Shows commitment to individual and departmental Continuous Quality Improvement and organizational operational effectiveness.
* Adheres to all HFMG policies to ensure patient's privacy and the confidentiality of the Health Information.
* Provides general reception duties including: greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude.
* Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messages.
* Responds to phone messages in a timely manner.
* Maintains physician and mid-level provider patient appointment schedules.
* Facilitates patient appointments and referrals in a timely, efficient and friendly manner.
* Provides superior customer service focused on professional and effective communication with patients and co-workers.
* Engages patients who have been waiting past their appointment time notifying the patients of any delays.
* Understands the impact of actions, attitudes, and the patient's perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer's experience.
* Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system.
* Verifies patient's eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient's account.
* Prepares a financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient.
* Collects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, retail products, bad debt balance) prior to services being rendered.
* Performs daily reconciliation, balancing and cash out procedures.
* Enters payments correctly into OTC and Cash Deposits systems.
* Prepares the next day's work for all scheduled patients to include the financial estimate of the patient responsibility balance.
* Initiates IT work tickets to resolve equipment or system related issues.
* Maintains documentation for service on equipment.

* Educational requirement of high school graduate and 1-2 years (Certified Administrative Professional), or two-year associate degree and 1 year of experience in either clerical role or healthcare environment; or high school graduate or equivalent and two years of experience is required.
* Typing 45 WPM.
* Knowledge of Medical Terminology and abbreviations desired.
* Ability to use or operate computer, copy machine, and fax machine.
* Excellent organizational and communication skills.
* Knowledge of Microsoft Office programs, including Word and Excel preferred.
* Demonstrates ability to relate well to all customers.
* Demonstrates good oral and written communication skills.

**Job:** **Clinic Clerical Support*

**Organization:** **Health First Medical Group LLC*

**Title:** *Patient Services Representative - Hematology Oncology*

**Location:** *Florida - Brevard County-Palm Bay*

**Requisition ID:** *035295*

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